Yes. Simply contact the US Customer Service Department Monday-Friday 9:00am-5:00pm EST on (919) 828-5568 or alternatively email details to email@example.com. If you call outside of the normal business hours, please include your telephone number as we will need to contact you to take payment. Please do not send any card details via email.
We are located in Raleigh, North Carolina and Wales, UK. If you are located in North or South America, your purchase will be charged in USD. The rest of the world will be charged in pounds sterling.
All in-stock items are shipped within three business days of receiving your order. All items that are out-of-stock can take up to 1-2 months to receive.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns & Exchanges
Elizabeth Bradley Designs endeavor is to ensure that you receive the highest standard and quality of products and services at all times. However, if you are not entirely satisfied with your purchase then please contact Customer Service. We will accept returns on products purchased directly from Elizabeth Bradley Design within 50 days of purchase. We require that the product is returned unused and packaged in its original condition. Postage costs are non-refundable. Gift Cards and products purchased under special offers and promotions are non-refundable or returnable. This does not affect your statutory rights.
Yes! Almost all of our kits are available in a choice of background colours. Download and fill out our Background Wool Hank Exchange Form If you would prefer mail, simply send your current wool to Elizabeth Bradley Designs, 3811 Hillsborough Street, Raleigh, NC 27607. Please include a pre-paid self-addressed envelope with a note informing us of the new background colour choice.
Each kit comes with a full size colour-coded chart card, canvas with the colour-printed design, Elizabeth Bradley wool, wool colour code card, two needles, and comprehensive instructions.
Elizabeth Bradley canvases are 10 holes to the inch. Kirk and Bradley for Elizabeth Bradley canvases are 12 holes to the inch.
All Elizabeth Bradley designs are printed on interlock canvas. All Kirk & Bradley for Elizabeth Bradley designs are printed on mono canvas.
We recommend the Victorian Cross Stitch for all Elizabeth Bradley canvases. Please refer to the following link for instructions and a video on this stitch.
We recommend basketweave or continental stitch for all Kirk & Bradley canvases. Please refer to the following link for instructions and a video on these stitches.
If you do experience a shortage of wool, please contact our customer service team at firstname.lastname@example.org for further instructions.
We are unable to sell chart cards or printed canvas separately from our kits. However, some of our designs are available as charts in Elizabeth Bradley’s three books.
We recommend using Bissell foam upholstery cleaner. You can spray the finished piece with foam and lightly rub this in. Let it dry for a period of time and then lightly vacuum it off.
We do not offer custom/bespoke designs at this time.
Please contact our Customer Service team so we can assist you with joining instructions.
It is not necessary to use a frame due to the recommended stitch and strength of our canvas.
The size of our designs will vary depending on the series. The size of the particular series or design will be given in inches and shown on the related web page. The size given will be the design size and not the canvas size.
We do offer online and physical gift certificates. You can place this order online or telephone the Customer Service team.
We offer a range of finishing services including cushion making, carpet assembly and framing. Please contact our Customer Service Team or visit our Finishing section on the website for more information.
We have a variety of classes offered throughout the year in Wales and in the States. Visit our classes page on our website to learn more.