Elizabeth Bradley Design strives to ensure that you receive the highest standard and quality of products and services at all times. However, if you are not entirely satisfied with your purchase, please click here to start a return. We will accept returns on products purchased directly from Elizabeth Bradley Design within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Postage costs are non-refundable. Gift cards and products purchased under special offers and promotions are non-refundable or returnable. This does not affect your statutory rights.

Yes! Almost all of our kits are available in a variety of background colours. Download and fill out our Background Wool Hank Exchange Form. If you would prefer mail, simply send your current wool to:

Attn: Elizabeth Bradley Design, 3811 Hillsborough Street Raleigh, NC 27607 

Please include a prepaid self-addressed envelope with a note informing us of the new background colour choice. If a self-addressed envelope is not included, there will be a $5.00 shipping charge.

Yes. Simply contact the US customer service department Monday through Friday from 9:00am-5:00pm EST at 919.828.5568, or email details to sales@elizabethbradley.us.

If you call outside of normal business hours, please include your telephone number as we will need to contact you to take payment. Please do not send any card details via email.

When you make a purchase, you will automatically be charged in your local currency based on your location. This ensures a seamless shopping experience, no matter where you are in the world.

All in-stock items are shipped within three business days of receiving your order. All items that are out-of-stock can take up to 1-2 months to receive.

Yes, we ship all over the world. Shipping costs apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

Each kit comes with everything you need to complete your project. Please refer to the kit contents tab on the product page for a detailed list of what comes in your kit.

Elizabeth Bradley canvases are 10 holes to the inch. Kirk & Bradley for Elizabeth Bradley and Needlepoint To Go canvases are 12 holes to the inch.

All Elizabeth Bradley designs are printed on interlock canvas. All Kirk & Bradley for Elizabeth Bradley and Needlepoint To Go designs are printed on mono canvas.

We recommend the Victorian Cross Stitch for all Elizabeth Bradley canvases. Please refer to the following link for instructions and a video on this stitch. 

We recommend basketweave or continental stitch for all Kirk & Bradley canvases. Please refer to the following link for instructions and a video on these stitches.

We recommend basketweave or continental stitch for all Needlepoint To Go canvases.  Please refer to the following link for instructions and a video on these stitches.

If you experience a shortage of wool, please contact our customer service team at sales@elizabethbradley.us for further instructions.

We are unable to sell chart cards or printed canvas separately from our kits. However, some of our designs are available as charts in Elizabeth Bradley’s three books. 

We do not recommend cleaning your canvas unless absolutely necessary. If you must clean it, we suggest using Bissell foam upholstery cleaner. Spray a small amount of the foam on an inconspicuous area first to test it. If safe, spray the finished piece with the foam and gently rub it in. Let it dry for the recommended period, then lightly vacuum it off.

We do not offer custom/bespoke designs at this time.

Our Master Joining Class will walk you through everything you need to know to join your pieces together. The class includes a video, written instructions, and practice materials.

It is not necessary to use a frame due to the recommended stitch and strength of our canvas.

The size of our designs varies depending on the series. The size of the particular series or design will be given in inches and shown on the related web page. The size given is the design size, not the canvas size.

We do offer online and physical gift certificates. You can place an order online or by telephone with the Customer Service team. The US customer service department is open Monday through Friday from 9:00am-5:00pm EST. You can reach us at 919.828.5568.

We offer a range of finishing services, including cushion making and carpet assembly.  Please contact our customer service team at 919.828.5568 or visit our finishing page for more information.

We offer a variety of classes throughout the year in Wales and in the United States. Subscribe to our newsletter to stay up to date on new class offerings.