Shipping & Returns

Elizabeth Bradley offers free USPS shipping on all domestic (United States) shipments. Rush shipping is available at checkout for an additional charge. Tracking will be emailed at the time of shipment to the email address provided during checkout.

Shipping costs are calculated at checkout based on the package weight and shipping destination. All orders are shipped via the method selected at checkout. Shipping times shown are from the date on which the order ships, not the date on which the order was placed.

USPS Ground Advantage is the least expensive option and has a 3-5 business day delivery time. UPS Ground and USPS Priority Mail are faster shipping options and prices typically start at $12. For international shipping, duties and taxes associated with the shipment are calculated at checkout and paid for upfront.

Merchandise Availability:

We make every effort to keep our products in-stock at all times. However, due to unforeseen circumstances, we may encounter out-of-stock issues. If you should order a product that is out of stock, we will notify you immediately by telephone or email advising you on the anticipated ready date.

Satisfaction Guarantee and Return Policy:

Elizabeth Bradley Design strives to ensure that you receive the highest standard and quality of products and services at all times. If you are not entirely satisfied with your purchase, please contact customer service immediately at 919.828.5568 and we will provide you with return instructions and a label. We will accept returns on products purchased directly from Elizabeth Bradley Design within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Failure to do so may result in additional repackaging fees. Postage costs and gift cards are nonrefundable. This does not affect your statutory rights.

Submit a Return Request:

To start a return, please login to your account.

  1. In the Email field, enter your email address, and then click continue.
  2. In your email account, open the email sent from Elizabeth Bradley Design and copy the six-digit verification code.
  3. Go back to the Elizabeth Bradley website, then enter your six-digit verification code.
  4. Click the order that you would like to submit a return request for.
  5. If your order has more than one item, select the item(s) that you would like to return.
  6. Select a return reason and add a note for customer service.
  7. Click request return.