Satisfaction Guarantee and Return Policy:

Elizabeth Bradley Design strives to ensure that you receive the highest standard and quality of products and services at all times. If you are not entirely satisfied with your purchase, please contact customer service immediately at 866.827.3831 and we will provide you with return instructions and a label. We will accept returns on products purchased directly from Elizabeth Bradley Design within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Failure to do so may result in additional repackaging fees. Postage costs and gift cards are nonrefundable. This does not affect your statutory rights.

Methods of Payment:

We accept all major credit cards. Personal cheques should be made payable to Elizabeth Bradley Design Ltd.

Prices and errors:

Elizabeth Bradley Design Ltd reserves the right to correct any typographical errors and all prices are subject to change without prior notice. You will be notified of any changes at the time your order is placed or received. Please note, Elizabeth Bradley Insider Rewards points cannot be redeemed in conjunction with any other offers, sales, or discounts.

Background Wool Exchange:

Download Background Wool Exchange Form

We are happy to change the colour of background wool within a kit purchased from Elizabeth Bradley Design free of charge. The background wool must still be enclosed in the original tamper-proof packaging with the seal intact. Please send your wool and a prepaid self-addressed envelope with a note informing us of the new background colour choice to:

Attn. Elizabeth Bradley Design
3811 Hillsborough Street
Raleigh, NC 27607


If you have any questions, please do not hesitate to contact us:



Attn: Elizabeth Bradley Design
3811 Hillsborough Street
Raleigh, NC 27607

Privacy Policy

This privacy policy details how elizabethbradley.com uses and protects any information you give us when you use this website. Elizabethbradley.com is committed to ensuring that your privacy is protected. Should we ask you to provide personally identifiable information while using this website, be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 17th of June 2013.

We may collect the following information:

  • Name
  • Contact information, including email address and phone number
  • Demographic information, such as postcode and interests
What we do with the information we gather:
  • We use this information to understand your needs and provide you with a better service.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the cookie helps analyse web traffic, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at:

Attn: Elizabeth Bradley Design
3811 Hillsborough Street
Raleigh, NC 27607

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. If you would like a copy of the information we hold on you, please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.