Satisfaction Guarantee and Return Policy:
Elizabeth Bradley Design endeavors to ensure that you receive the highest standard and quality of products and services at all times. If you are not entirely satisfied with your purchase then please contact Customer Services in the first instance on 866.827.3831 and we will provide you with return instructions and a label. We will accept returns on products purchased directly from Elizabeth Bradley Design within 60 days of purchase. We require that the product is returned unused and packaged in its original condition. Failure to return products in their unused & originally packaged condition may result in additional repackaging fees. Postage costs and Gift Cards are non refundable. This does not affect your statutory rights.
Methods of Payment:
We accept MasterCard, Visa and American Express. Personal cheques made payable to Elizabeth Bradley Design Ltd.
Prices and errors:
All prices are effective January 1st, 2019. Elizabeth Bradley Design Ltd reserves the right to correct any typographical errors and all prices are subject to change without prior notice. You will be notified of any changes at the time your order is placed or received.
Background Wool Exchange:
We are happy to change the colour of background wool within a kit purchased from Elizabeth Bradley Design free of charge. Please send your wool along with a pre-paid SAE, noting the colour you would like in exchange to: Elizabeth Bradley Design, 3811 Hillsborough Street, Raleigh,NC 27607.
We want all our customers to experience the improved stitch-printed canvases in our new kits. To that end, customers who have purchased kits from us, within the past year, are eligible to upgrade their old canvases by purchasing a new canvas.
At the time of exchange, please provide a receipt for your old kit. If you no longer have the receipt, we will try to find the order in our sales history. However, we must be able to verify you purchased your kit directly from Elizabeth Bradley Design within the past year.
You must not have stitched on the old canvas and must return the old canvas to us before we send a new one. For peace of mind, we encourage you to send the old canvas back with tracking and signature required. Elizabeth Bradley Design cannot be held responsible for canvases that do not arrive at our offices. Shipping costs, both ways, are your responsibility.
We may collect the following information:
- Contact information including email address and phone number
- Demographic information such as postcode and interests
- We use this information to understand your needs and provide you with a better service:
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way: if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at 3811 Hillsborough Street, Raleigh, NC 27607.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.